GDPR-compliant Privacy Policy

1. Data Controller

QiK-Fix is the data controller responsible for your personal data. For any inquiries regarding your privacy, please contact our Data Protection Officer at qikfix.uk@gmail.com.

2. Information We Collect

We collect and process the following categories of personal data:

• Identity Data: Full name, title, and date of birth (to verify age for E-scooter/E-bike purchases).
• Contact Data: Billing address, delivery address, email address, and telephone/WhatsApp numbers.
• Financial Data: Payment card details (processed securely via third-party providers; we do not store full card numbers).
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: IP address, login data, browser type, and version, time zone setting, and location (collected via Google Merchant/Website cookies).

3. How We Use Your Data

We only use your personal data when the law allows us to. Most commonly, we use your data for:

• Performance of a Contract: To process and deliver your order, manage payments, and provide after-sales support (including repairs).
• Legal Obligation: To comply with tax regulations and safety reporting.
• Legitimate Interests: To provide technical support via WhatsApp, improve our workshop services, and notify you of safety recalls or maintenance tips.

4. Data Sharing & Third Parties

We do not sell your personal data. We share information only with trusted third parties necessary for business operations:

• Logistics Partners: To deliver your E-bikes, E-scooters, and accessories.
• Payment Processors: Such as Google Pay and authorised merchant banks.
• Technical Services: Google Merchant Center and our website hosting providers.
• Professional Advisers: Including lawyers or auditors if required for legal compliance.

5. Data Security

We have implemented robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to employees and contractors who have a business "need to know."

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 6 years for UK tax purposes).

7. Your Legal Rights

Under the UK GDPR, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request the deletion of your data (where applicable).
• Right to Object: Object to the processing of your data for direct marketing.
• Right to Data Portability: Request the transfer of your data to another service provider.

8. Use of WhatsApp for Support

9. Cookies

Our website uses cookies to distinguish you from other users and to track your interactions with our Google Merchant listings. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of the site.